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West Asset Management Collection Agency

West Asset Management collection agency employs approximately 1,500 employees at 14 call centers located in 13 states plus Makati City, Philippines. According to West Asset Management, the agency collects accounts for 7 of the 10 largest credit card issuers.

West Asset Management is operating under a consent decree obtained by the Federal Trade Commission. A “Consent Decree” is equivalent to placing the collection agency under “double secret probation”. For information about the consent decree and the parts of the FDCPA that West Asset Management has agreed to not violate, click on the highlighted portion of this sentence.

West Asset Management’s principal offices are located at :

West Asset Mangement, Inc.
11808 Miracle Hills Drive
Omaha, Nebraska 68154.

I almost always recommend that consumers always use certified mail (return receipt requested to communicate with collection agencies) and recommend that consumers never use e-mails or on-line dispute processes (why invite evidentiary issues)

West Asset Management, Inc. is organized under Delaware law and is a subsidiary of West Corp., a telecommunications company.

West Asset Management, Inc. is registered with the Division of Corporations, Florida Secretary of State, to transact business in Florida. The company’s Application of Foreign Corporation For Authorization to Transact Business in Florida (filed on December 20, 2004, describes West’s business as “debt collection – commercial and consumer, 1st and 3rd party”.

West Asset Management is licensed as a Consumer Collection Agency by the Florida Office of Financial Regulation.

Although West Asset Management is licensed to collect consumer debts and is authorized to conduct business in Florida, West Asset Management does not appear to sue Florida consumers.

West Asset Management’s website identifies several numbers which the collection agency uses to receive their incoming calls depending upon the type of call. WAM requests that consumers who want to discuss their accounts call WAM at 888-433-2886 between 9:00 a.m. and 5 p.m. EST.

WAM also provides two numbers for creditors who want to sell their accounts to WAM — 800-694-9000 and 402-963-1300.

Consumers who have additional telephone incoming telephone numbers that they believe are used by West Asset Management are encouraged to share these telephone numbers by commenting. We will attempt to verify the numbers and add them to our list.

If you are a consumers who is receiving calls from West Asset Management, you are welcome to describe their experiences in the comment section following this article.

Consumers have commented that West Asset Management is spoofing caller ID information. So far, consumers have shared that WAM is using caller ID information claiming to be “Personal Mini Storage”. If you are a Florida resident and WAM is causing your caller phone to display false caller ID information, please contact me privately.

“Being Harassed? Had Enough?”

If you are receiving calls from West Asset Management, Inc. and are not sure about your rights, please feel free to contact me privately by completing the Collection Agency Harassment form in the right hand column of this page.

If you live in Florida, you are also welcome to call my office and I will contact you to discuss your potential case and how I may be able to help you.

(C) 2012 – 2013 Donald E. Petersen
All rights reserved

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{ 7 comments… add one }
  • Jason M. Krumbein January 30, 2012, 9:06 PM

    A very good synopsis of the situation with West.

    Of course, if you are having problems with West, it is always best to first try to make them stop yourself (a letter asking them to cease communications may work), and then consult a lawyer. It makes those of us who help consumers have a better case to work with.

  • J.M. September 11, 2012, 10:36 AM

    This company will call your work repeatedly and will harrass you, your boss, your co-workers…will demand that you or others you work with verify information about you and will threaten you when information is not verified!!!

  • T.C. December 12, 2012, 4:44 PM

    West Asset Management called my place of employment with this number (205) 476-4655 as if they were actually in Alabama. But this is the number that was given to me to call 888-517-7852. I explained to them that this was my place of employment and to remove this number from their file. The representative agreed. So I will see if they will stick by their word.

  • a.p. April 28, 2014, 1:53 PM

    Someone called looking for my coworker. They gave a 888-872-0036 phone number. Kind of sounds sketchie to me..

    • Donald Petersen May 5, 2014, 9:36 AM

      A.P. Debt collectors can not leave a message for the consumer to call without also providing the name of their company and that they are a debt collector. Nor can the debt collector tell you that they are a debt collector. I don’t know exactly what was said but I can understand why you say it sounded “sketchy”. The debt collector should not be discussing your co-worker’s account with coworkers although so many of them do.

  • Kaylene August 19, 2014, 12:05 PM

    An interesting and concerning thing happened to me with this agency – yesterday I was at a park with my daughter and my niece (from and former marriage) – my niece whom I haven’t seen in several years received a call today from a Melissa Caudoin from 888-872-0036# – Melissa asked for my information. How did they know to contact someone I haven’t had contact with in several years the very day after I saw them in a public place? I’m not finding this funny at all….

    • Donald Petersen August 25, 2014, 1:14 PM

      Kaylene : Who knows? Many debt collectors use “skip tracing” databases to locate consumers. These databases list neighbors and relatives among other things. Please read the educational article I posted about “Location Information”.
      I recommend that you consult with a lawyer who is licensed to practice law in your state.

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