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Monarch Recovery Management : Collection Agency Information

Monarch Recovery Management, Inc. is a collection agency. Monarch Recovery Management apparently calls from the following telephone numbers :

(800) 503-3852 or 800-503-3852

(865) 668-4530 or 865-668-4530

(888) 220-8589 or 888-220-8589

Monarch Recovery Management apparently uses the following numbers as return telephone
numbers :

(800) 503-3852 or 800-503-3852

(888) 220-8589 or 888-220-8589

I provide information concerning collection agencies to assist consumers in their on-line search for information. When I do so, I am not stating or implying anything about how the collection agency collects debts.

Originally incorporated as Academy Collection Service, Inc., on July 1, 1976, Academy Collection Service changed its name to Monarch Recovery Management, Inc. on December 4, 2009. Monarch Recovery Management is incorporated under the laws of the Commonwealth of Pennsylvania.

Monarch Recovery Management’s main office is located at :

10965 Decatur Road
Philadelphia, PA 19154.

Monarch Recovery Management’s website is :


Monarch Recovery Management has registered with the Secretary of State of Florida to transact business in Florida. Monarch Recovery Management, Inc. is licensed to collect consumer debts in the State of Florida.
To the best of my knowledge, Monarch Recovery has never filed a lawsuit against a Florida consumer.

Consumers who have additional telephone incoming telephone numbers that they believe are used by Monarch Recovery Management are encouraged to share these telephone numbers by commenting. We will attempt to verify the numbers and add them to our list.

Consumers who Monarch Recovery Management has attempted to collect a debt from are welcome to comment about their experiences with Monarch Recovery Management.

If you are receiving calls from Monarch and are not sure about your rights and responsibilities, please feel free to contact me privately by completing the Collection Agency Harassment form in the right hand column of this page.

If you live in Florida, you are also welcome to call my office and I will contact you to discuss your situation and how I may be able to help you.

If you do not live in Florida, I will try to provide you with resources which include contact information for a debt harassment lawyer who is licensed in your state and maintains an office in your state.

For information about lawsuits that consumers have filed against Monarch Recovery Management alleging that the agency violated the Fair Debt Collection Practices Act, click on the hyper-link.

(C) 2011 – 2013 Donald E. Petersen
All rights reserved.

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{ 92 comments… add one }
  • Dan Sullivan May 11, 2011, 10:04 AM

    The numbers that they call me from is 865-668-4520 and 4522

  • jerry May 14, 2011, 1:19 PM

    Additional Phone Number for Monarch Recovery Management reported by a consumer on May 14, 2011


  • Ms. C. May 17, 2011, 7:54 AM

    They have been calling my house from 800-640-9072 a recorded message comes on says it is about a personal business matter and if you are (name) press one, if you are not (name) press 2. The person they want doesn’t live here so I press 2. they keep calling.

  • bobo May 18, 2011, 9:18 PM

    This # comes up when Monarch calls> (800) 303-6606

  • John May 19, 2011, 10:02 PM

    Ok I will tell you all this. With companies like this, scammers do the same thing with the different phone numbers. When this company calls you. Then you need to tell them to send you an envelope in the mail so you can send a money order to pay the bill. NEVER!! Give out information over the phone no matter what!!! Never send them a check or give a credit card number. Send a money order and keep a copy of the money order so you can track it online. Which some banks can allow you to do that. Either way scammers are out there trying very hard to take your money. Do not under any circumstance give any information other then an address for them to send you information on who they are so you can be sure it is safe to send money. Also if they send a statement. Keep a copy of the statement and keep your money order copies. Some collectors can be screwy and try to get more money out of you then you owe. May this message be a lesson.

    • Hollie November 12, 2011, 12:56 PM

      John, you are so right. I received a call one night from “Monarch” and she wanted to get me to start paying an old credit card bill. I asked her to send me something in the mail because I just recently had my bank account hacked. I gave her the address and told her I would call back to make arrangements once I received the letter. 2 days later, someone new called and got a little snotty with me when I explained the arrangement made with someone else. A few days later, someone else called, all but cussed me out and was insisting I make a payment right then and there. I told her I had not received the letter I asked for. She told me I needed to give her a # for a fax and I told her I didn’t have one. When I hung up with her, I called the number back and punched in the extension of the first girl I talked to. It told me it didn’t exist. That girl ended up calling me later. I told her I hadn’t received the letter and she was going to send another. She then patched me to her supervisor to make a promise to call when it arrived in the mail. What was weird was they had the same last name, one that is not common. And I still haven’t received the letter. That was 3 weeks ago. I had a feeling it was a scam especially when I was given such a hard time when I requested something in writing.

      • Don Petersen November 12, 2011, 6:11 PM

        Thanks for sharing your experience. Your comments illustrate some of the difficulties consumers experience when they try to use or enforce their right to request that a debt collector validate a debt. It is often a great idea to request that the debt collector validate the debt. You have not indicated how long you’ve lived at your present address. If you’ve moved, there is a greater chance that the collection agency actually sent you an initial letter which you did not receive. (Perhaps the forwarding period expired). All that the collection agency has to prove is that they mailed the initial letter containing your validation rights to satisfy the FDCPA’s requirement that they send you a letter containing your rights. It can not hurt to send the collection agency a validation letter disputing the account and see what happens from their. Often, the debt collector will return the account to the owner rather than validate the debt. And, usually, the account owner assigns the account to yet another collection agency for further collection efforts. Of course, you can request that the “new” collection agency validate the account.

  • steph May 24, 2011, 4:58 PM

    They told the hubs to call 716-562-5034

  • Don Petersen May 27, 2011, 3:43 PM

    A person who commented privately provided additional telephone numbers for Monarch Recovery

    ( 800 ) 220-7512 Toll Free
    ( 215 ) 281-7512 Fax

  • Kelly June 1, 2011, 11:01 AM

    I started receiving non stop harassing calls from Pioneer Credit Services.
    I mailed them a certified cease and desist letter.
    The calls stopped for two weeks.
    Today, they started calling again under Pioneer Credit Services.
    (this is after they received my letter) they then hang up and call back under Monarch Recovery. I did online investigations and realized Pioneer and Monarch are the same.
    Pioneer uses number 845-589-9299
    Monarch uses number 800-503-3852

  • Veronica June 9, 2011, 9:49 AM


  • Anon June 15, 2011, 9:04 PM


  • Ms. A. June 21, 2011, 6:41 PM

    they call from 1-800-220-0605 and this is an error I do not owed any money to JC Penny, they are asking for my last 4 digits of my ss#

  • jws0429 June 24, 2011, 8:37 AM

    Number used was 800-640-9072. Called back from different phone and person that answered was extremely rude and demanding.
    They would not immediately identify themselves or their company.
    They need to be put out of business.
    Complaint filed with FTC.

  • Dancer June 29, 2011, 10:49 AM

    Monarch is calling our home from 800-420-9574 a recorded message comes on says it is about a personal business matter and if you are (name) press one, if you are not (name) press 2. The person they want doesn’t live here so I press 2. they keep calling.
    We owe no one anything!

  • Cathy June 30, 2011, 7:57 AM

    They keep calling my house for a guy name James K****. There is no James living at this resident… ever!!!! I tried to call this number today to tell them to please stop calling on my daughters line. Of course I get a message stating all lines are down and unable to take my call at this time… “go figure”! Also the recording says if your not James to just hang up .. Well, that does not work neither!!!! Please stop calling this number what a pain to have to drop what your doing to get the call to see it us this Monarch Recovery …” AGAIN”!!! Leave me alone!!!!!

  • tiffany July 8, 2011, 9:36 AM

    800 220 0605 they called my husbands brother somehow knowing his number. Then my husband called they couldn’t even tell him correct information like his birthday just that he owed money. An needed his account information right away to set up payments. Is this place seriously a fraud? They were asking if he owned anything or had a 401k

    • Don Petersen July 8, 2011, 10:49 AM

      Tiffany :

      Monarch is not a “scam”. But, the conversations you described violated the Fair Debt Collection Practices Act (“FDCPA”).

      Many consumers have sued Monarch for violating the Fair Debt Collection Practices Act (“FDCPA”) and the comments I received are consistent with Monarch’s alleged violations.

      Debt collectors can not discuss the debt with anyone other than the consumer’s spouse unless they’ve obtained a judgment. (Since Monarch NEVER sues, this caveat is just for the sake of accuracy.) I wrote about debt collectors calling friends, relatives and neighbors :


      What you’ve described violated the FDCPA. Your husband should ask his relatives for the date and time of the call. If your in-laws still have the date and time on their caller ID and they have a cell phone camera (or other camera), take a picture of the caller ID info. Since debt collectors often deny even making such calls, having corroborating evidence of the date and time is often very useful.

  • steve July 31, 2011, 11:37 AM

    I have received a total of 231 calls from them since Feb 2011. *** I am thankful for the additional numbers posted. I have some of my own so I will give the complete list to date including all those from other’s posts.


    • Mrs. K September 8, 2011, 2:01 PM

      I received two calls this AM from 1-800-640-9072. The caller ID is Monarch Recover. I didn’t answer it. A message was not left either time. We don’t owe anybody anything.

      • Don Petersen September 8, 2011, 3:14 PM

        Mrs. K :

        Monarch might be calling you for “location information” about someone else OR mistaken you for someone else who allegedly
        owes their client money. If Monarch continues to call you after you
        talk to them, feel welcome to fill out the Collection Harassment Form in the right hand column and we’ll discuss your options privately. For more about “Location Information”, simply type this term in the search box in the upper right hand corner of this page.

  • lhynne August 8, 2011, 7:00 PM

    the number i was contacted is 800-298-0827

  • olivia August 9, 2011, 12:28 PM

    My sister in law who lives in tennessee is receiving calls for me on number 215-613-1212. I live in Texas! My number is openly available to them why call my sister in law! ***

  • VERONICA August 20, 2011, 10:21 AM

    I keep getting phone calls for my daughter. She lives in Michigan and I live in Florida. When I press 2, since I am not here, there is nothing.
    Sometimes I see that there is a voice mail, but when I go to retrieve the voice mail, there is no message. I would like to know how they got my phone number. I get calls from 800-503-3852.

  • Carol August 25, 2011, 10:52 AM

    I’ve been getting calls twice a day for months from 800-398-0827. I’ve never picked up and they’ve never left a message. Because Florida is mentioned several times on this website, I suspect the debt belonged to my deceased brother.

  • Ken September 13, 2011, 9:11 AM

    This is all new to me. 800-640-9072 is the phone number calling me for the past month. I see the number on caller ID, sometimes 5 times a day. The ones with” Hello”, a ladies voice. The ones with with a rambling message, about how important it is for me to call back, has been a male voice. Very stearn. I don’t owe any-one, so I don’t understand the harrasment, or how to make them stop. They fill my voice mail-box in a single day.

  • DAL September 20, 2011, 10:16 AM

    They are calling my cellphone from 800 640-9072. I called from my house phone to verify who they were. I then called back from my cell which I have had the same number over 7 years and told them they had the wrong # and person and they still keep calling.

  • DAL September 27, 2011, 11:24 AM

    They just called as Monarch Security Company and left a rambling voicemail from 800 640-9072 and said my mother’s house alarm went off and we needed to call with the code or the police would be dispatched. Her company is Guardian.Then a woman called for my mother about 10 min later form 800 631-2299 and said she needed to call 1800 220-0605 x2602. Neither of us owe any money.

  • john October 4, 2011, 1:00 PM

    I just got a house phone line for the first time last year. they call my house 15 times a day looking for people that used to have this phone # no mater what I tell them the calls keep coming. I’m about to live with out a house phone for another 10 years!

    • Don Petersen October 4, 2011, 3:23 PM

      For readers who are receiving calls to your “Landline” although you are the “wrong person” and do not even know the person the collection agency is looking for, here’s a suggestion.

      If you are answering some of the calls and the collection agency puts a human through at the other end, tell the debt collector who you are and that you do not know “John Doe”. Take DETAILED notes. (There is a free Phone Conversation Log available by clicking on the Phone Harassment Log at the top of this page). You may also want to send a letter to Monarch via Certified Mail / Return Receipt Requested, If the collection agency continues to call after you’ve explained it to them verbally in a conversation which you’ve documented and after they received at least one letter (as evidenced by a return receipt), contact an experienced FDCPA lawyer who is located in your state. Although a lesser level of documentation may (or may not) establish that the collection agency continued to contact you with the intent of harassing or abusing you, speaking with a human debt collector (or at least answering the call and trying to) and a follow-up letter provides the collection agency plenty of opportunity to correct the problem before you hire a lawyer to correct their behavior by suing them.

  • Mike October 10, 2011, 10:37 AM

    Recieved my 10th call from Monarch today. Like Mrs K above, I do not owe anyone anything. I have an 860+ credit rating and do not need places like this f’n around in my business. How do we put a stop to it?
    The call from 800-640-9072

  • Ms. D. October 20, 2011, 11:35 AM

    I received several calls from them at home, place of employment and they are now calling my grandparents home. I will not tolerate this. They do not clearly identify themselves or the reason for calling. I will not disclose any information to them. I do have accounts in collections but do not need to be harassed. I am currently paying the original creditor and they have not returned any payments. So, I am trying to resolve my past due issues but I will not tolerate them calling around to others who are not going to satisfy the debt.

    The persons who called were Amanda Jones 215 613 2246
    Jim Thorton-demanding that I call him before the day is out 215 613 2249.

    These companies use several different numbers. So, that tells me that you are calling me under sneaky pretenses.

  • S Stocking October 27, 2011, 7:36 AM

    I am getting calls from 800-640-9072. When I answer there is no one on the line. I live in Connecticut. No knowledgs of any unpaid bill.

  • tom November 11, 2011, 1:21 AM

    They call me from 800-298-0872
    They call me twice every day, around 820 am and around 530 pm. They used to ask for a name I have never heard of. I explained they had the wrong number and was assured they would not call again. Called the very next day. I asked for a supervisor and was able to speak to a man claiming to be one. He assured me the calls would stop. Have not stopped in three months or more. Now they don’t even speak they just call and sit on the line until I hang up. Also I am on the DO NOT CALL list. I am close to debt free, I do not own one credit card and have not for many years.

  • laurie November 14, 2011, 11:18 AM

    This Monarch Recover and NCO recover is a big joke. They call but don’t leave messages. I wish if , if I did owe someone money or something, they would say that. And not call early in the morning or late on Sundays. Some people work overnite hours.

    • Don Petersen November 14, 2011, 12:49 PM

      Laurie :

      Thanks for your comments.

      If the account is not yours, the collection agencies might be calling you looking for “location information”. Collection agencies frequently violate the FDCPA by telling persons other than the consumer’s spouse that they are collecting a debt, the consumer owes them a debt, or similar disclosures. (Click on “Collection Calls” in the left hand column for more information.)

      Collection agencies are allowed to call between 8 a.m. and 9 p.m. UNLESS they know that the time or place is inconvenient. Once you tell them (and remind them) that you work nights and the hours they should not call you, a collection agency would violate the FDCPA if they continued to ignore your request.

  • Heather November 16, 2011, 10:22 AM

    I have been receiving calls from Monarch recovery for months now, they call at least 5 times a day!! I usually do not answer the phone, but today I did answer, the person they are looking for is not me, so I chose the #2 option and nothing, the recording kept saying the same thing” if you are this person press 1 and if not press 2… Kept trying to press 2 and then the line went dead. I immediately called the number back and spoke with someone and let them know that I am not that person, nor do I know that person. He apologized, asked for my number and said that they will take my number off of the list. Hopefully the phone calls stop..

  • Rev. Wesley T. Kan November 29, 2011, 9:27 AM

    I am the called, ordained and installed pastor of Redemption Lutheran Church of Panama City, Florida, (850)763-0201, Monarch continues to call my church’s number asking for a person who, to my knowledge, is not, nor has ever been, an employee of this church. Additionally, to my knowledge, the subject person has never been a communicant member of this parish. The female caller demanded information without identifying who she is. In the past, when I ask for what reason she is seeking this person, she claimed that information is private. On that occasion I said if she did not provide information on her identity or that of her employer, neither is she entitled to receive information from me. Today when I told her she does not have a right to privacy and demanded she tell me what federal law grants her privacy protection, she identified herself as calling for Monarch Recovery of Philadelphia, PA. She immediately demanded to know whether I was the subject party. I told her she was calling a church and that if she had any brains she would have acertained that fact if she would have but taken the trouble to look up the number on the Internet. When she protested that I was being insulting, I hung up. (I have low tolerance for incompetence, a weakness on my part.)
    I received a JD from Gambrell Hall, Emory University School of Law and practiced law for two decades in Hawaii before entering seminary and therefore have some modicum of an understanding of the law.

    • Don Petersen November 29, 2011, 9:34 AM

      Thank you reverend. Your comments brought a smile and made me laugh. On a more serious side, debt collectors are generally prohibited from telling people other than the consumer (or the consumer’s spouse) that they are calling about a debt. BUT, once you ask a debt collector to identify the name of their company, they must do so.

  • Not getting bothered December 14, 2011, 2:22 PM

    Jim Thorton, a collector from Monarch is calling relatives and was especially rude to my sister who has a brain injury. They have disclosed information about the account to them.

  • Michael December 22, 2011, 2:59 PM

    You called a family member that I do not live with about me,this is wrong. If you call me or anyone else in my family I will have harassment charges against your company.

  • felon January 4, 2012, 12:10 PM

    new number for mrm 215-613-1212

  • starr January 13, 2012, 1:33 PM

    the number they call me with is 800 503 3852.. I’m in NY and they call everyday.I have never talked to them and I do not plan on talking to them

    • Ben February 28, 2012, 7:02 PM

      For at least a month now, Monarch has been calling our house asking for our son. After being informed that our son doesn’t live here, and strongly advised not to call here again, the calls have persisted. ***

  • Martha January 19, 2012, 10:52 AM

    Is this company a scam? I owe nobody anything.

    • Don Petersen January 19, 2012, 2:03 PM

      Martha :

      Monarch Recovery Management is licensed to collect debts in many states.

      Without knowing more about your situation, it is possible Monarch is calling
      you because they have the wrong number or you are on a number that used to
      belong to a consumer (or other person) who they are attempting to call.

      Is is also common for debt collectors to call people who the consumer listed
      as a “reference” in their credit application, people who now live at the
      address where the consumer used to live, or even for “location information”.

      For more about what a debt collector can and can not do when attempting to
      obtain “location information” please refer to :


      If Monarch continues to call you after you’ve spoken with them (so they know you are not
      the correct person), I recommend you consult with a FDCPA lawyer who is licensed to practice
      law in your state. Good Luck, Don Petersen

  • Ms. B January 22, 2012, 1:52 PM

    They say I owe a company that was paid off more than 10 years ago. I now have cancer and am not expected to live. I am not the person that they are looking for anyway.

  • Daughter in law February 13, 2012, 2:54 PM

    Monarch Recovery has called my house 4 times trying to reach my father in law. The last time they called I spoke to them and told them he doesn’t live at my residence. They asked me if I knew the person they were trying to reach and I said yes. I told them that we didn’t associate with him. They also told me that he had listed my phone number as his home number. He did live with us for a few weeks last year, but never gave our home number as his. He has had some financial problems *** when my husband told him about the calls, he said that it must be a scam and to tell them to not call our house again. Could this be a legitimate collection call for him??? The number they give to call back is 800-295-4291 and they also give a file number to reference.

    • Don Petersen February 14, 2012, 5:41 PM

      Monarch is a large debt collection company. I suspect your father in law provided your address to someone where in was picked up in the various data bases used to skip trace. (Motor vehicle, driver’s license, voter’s registration, etc. depending upon the state or even another creditor).

      • Tori April 2, 2012, 1:37 PM

        Monarch called my house on Wednesday evening looking for my father in law. I called them on Thursday and gave them every phone number I had for him including his home phone, cell phone and his wife’s cell phone. I asked them to remove my number from the contact and not to call my house anymore. The callback number they gave is 1-800-220-0605. I hope I have stopped the calls to my house. I am not even sure how they got my number. Wish me luck!!

  • GM March 7, 2012, 1:43 PM

    I searched for who this number belongs too and it came up as Monarch Recovery Management, I’m getting calls everyday from 1-855-880-6084, I don’t answer them, because I owe no one, they don’t even leave a voice message.

  • stef March 16, 2012, 10:34 AM

    Spoke with a rep from there yesterday. The rudest woman I’ve ever spoke to in my life. She acted as if I owed her money.

  • Holly April 3, 2012, 8:03 PM

    I just got a call from this number. They said they are trying to collect a debt on a credit card I had and closed 5 years ago. When I requested information sent by mail, he told me I was refusing then hung up. He also requested my personal information before he would even tell me the name of the company he worked for, that I did refuse.

  • colleen June 1, 2012, 2:55 PM

    Monarch has called my place of employment twice in 2 days and threatened whomever answers the phone that “there is a summons that will be delivered to my work by an officer if I don’t return call to PAUL BARNES within two days to 888-553-1310. The second time they told my coworker that failure to respond will result in arrest. My coworkers were worried about me and called at home. When I returned call, no Paul Barnes works for that company. GARRETT THOMPSON stated that there is a pending lawsuit filed in my jurisdiction (there is not), and it has been turned over to the “processing agency” branch of Monarch. He did however offer his personal assistance to see if we can get this “whole thing taken care of with some sort of settlement”. **** They continue to embarass me in my place of employment and when asked for more details, he had my phone and address all along, they just chose to contact me at work.

    • Don Petersen June 1, 2012, 4:25 PM

      @ Colleen : Generally speaking, debt collectors are allowed to call consumers at their place of employment. There are many exceptions however. http://www.fdcpa.me/not-while-im-working/ The debt collector should not be telling you that they’ve filed a lawsuit against you (unless they already have) or that they are going to file suit against you (if the threat to file suit is false). http://www.fdcpa.me/zwiker-associates-threat-sue/
      Hope this educational information is helpful.

  • William June 29, 2012, 10:17 AM

    I didn’t get a call, they just started pulling money out of my bank account

    • Don Petersen July 5, 2012, 5:38 PM

      William – This is really strange. Without knowing more facts, it’s impossible to tell whether the debt collector likely violated the FDCPA. In unusual cases, debt collectors are enforcing judgment and it’s not likely the collector would have to provide notice before having the bank freeze the account. But, to just “take” money without notice is unusual. I’m receiving quite a few comments similar to yours about some fairly large debt collectors so there might be something going on out there in the real world.

  • Eddie July 14, 2012, 9:55 AM

    The last time they called they said they were process servers. They told my boss that I’m being sued and they needed to drop off a subpoena but they couldn’t get a hold of me and to have me call them. The name was Diana and the number was 1-888-553-1310 which when I called was forwarded to a voice mail for Monarch management services.

  • Chris July 30, 2012, 12:47 PM

    I could easily set my clock with the calls I receive daily and on SUNDAY which is our Holy day. I consider that harassment. What do I need to gather for a harassment charge?

  • Chris July 30, 2012, 12:50 PM

    How does one get calls stopped completely. I am an ill disabled 71 year old and I don’t have anything left to give to anyone. Who do I talk to?

  • Ms. S. August 20, 2012, 12:41 PM

    We live in [“X”]. Monarch called my sister-in-law in [another state]. FIRST asking for my husband. They said they were going to press charges and have police at his door if he did not call them and make arrangements to pay the debt he allegedly owes them. Sister-in-law called us, gave us the number and account number and we called them. They were telling my husband that he was going to have a judgement against him for money he owed to Bally Total Fitness in 2005!!!! They claim they bought the debt from Bally in 2008. They gave a last known address for my husband that was 7 years old. Bally was bought out years ago!!! They were demanding money over the phone and would not stop asking for our account number to pay right then and there. We kept repeating that we did not know who they were and that we were NOT giving them our personal info over the phone but they could send us a bill and a letter stating who they actually were but the lady flat out REFUSED to take our current address because we had to pay RIGHT NOW. We said, “NO. Let me give you my new address so you can send a letter of some sort.” They refused.

    When we finally hung up on her, after she stated that we had no other alternative then to give her the info or they were going to file charges against my husband, they called his employer and told them that they were collecting a debt and that he listed them as a reference and if he didn’t pay this debt then they would be forced to call the police and have him arrested. MY HUSBAND WAS FIRED FROM THAT JOB because of that phone call!!!

    Funny thing is, my husband had just started this job and had not put if down as a reference on anything: especially on a ref sheet for a fitness center that has been out of business for about 8 years!!!

    The number they called from is 888-816-9383

  • Kathy August 22, 2012, 1:03 PM

    This company has been calling me at work, **** 800-640-9072
    800-220-0605 ext 2580

  • Rick September 19, 2012, 11:59 AM

    My mother received a call yesterday from a person stating that they were attempting to serve me a subpoena. The gave her a case # and a phone number to call the “case administrator” – 888-816-9383. They did not give a company name and they said I was in danger of missing the court date. Is it possible to find out if there actually is a subpoena for me and what it’s about, without actually calling that number? Thanks

  • Rick September 19, 2012, 4:06 PM

    [Recieved a call from] 888-816-9383) and it is Monarch. Am I correct in assuming that if I actually had a subpoena, that someone from the Court (not Monarch) would be trying to deliver a subpoena? Thanks.

    • Don Petersen September 20, 2012, 3:56 AM

      A lawsuit must be filed in order for a Court to issue a Summons. (A Summons requires a person who is being sued to appear in court or file responsive papers). State laws govern who can serve process and the methods by which it can be served. In Florida, plaintiffs may employ private process servers who are registered with the courts OR deputy sheriffs to serve the Summons and Complaint. Some states allow service of process by certified mail. (Florida does not). If you are reading this blog because a debt collector is threatening to sue you, serve you with a lawsuit, etc., I recommend that you consult with a FDCPA lawyer who maintains an office in YOUR state.

  • Cortez September 27, 2012, 6:25 PM

    Called 1-888-816-9383 They claim that they are Monarch Management legal department and need to serve a summon for breach of contract with Bally’s on 2005. That was 7 years ago and I smelled something fishy. I told them they can send me whatever they have via mail and did not give them any further information. I’m not sure if the summon is valid, I guess I’ll find out when they send it.

  • amy October 12, 2012, 9:46 AM

    they called MY ex step dad…in another STATE and said they were issuing a warrent for my arrest. i am pi**ed!!!!!!!! number they called from was 888-874-9581

  • Sue November 9, 2012, 7:24 PM

    Do they use 888-505-3390?

  • Lisa November 16, 2012, 5:13 AM

    Do they call from 888-505-4390? They called two relatives, one of them out of state. They stated both times they were on their way with a Summons. Can a DV letter help?

    • Don Petersen November 18, 2012, 10:42 AM

      Lisa – A quick search for the two numbers you’ve asked about :

      888-505-4390 and 888 – 505 – 3390

      produce responses that the number’s owners are “not available”. Hmmm? There isn’t sufficient information to associate these numbers with Monarch Recovery Management. I did not run an Intelius or Accurint search to verify this though.

      Did you receive any correspondence from MRM? If you did not receive dunning letters and you have no other information indicating that MRM is attempting to collect your account (such as an account tradeline or accessing your credit reports), then I’d be highly suspicious of these numbers being associated with MRM.

      If other readers have information that associates these numbers with MRM such as : (1) I’m receiving calls from these numbers; AND I ALSO (2-A) received a dunning letter from MRM about the account; and/or (2-B) MRM reported account information on my credit report and/or accessed my credit information, other readers would benefit from this information.

      • Lisa November 22, 2012, 10:48 PM

        I did see in a post that someone said that the caller ID said Monarch Associate. I called the number back and said I was looking for Monarch and they said it was Monarch Recovery. Also, if you call the number after hours it will say it is Monarch. I have not seen anything yet in the mail or credit report so not sure what this is about. I did send DV letter with their “case” number.

  • MJ December 4, 2012, 8:51 AM

    Number calling is 1-800-640-9072. No message just noises on the line.

  • FM January 18, 2013, 9:59 AM

    Does Monarch collect debts from states other than Florida?

    • Don Petersen January 18, 2013, 10:30 AM

      FM – To the best of my knowledge, Monarch attempts to collect debts from consumers throughout the United States.

  • Todd April 18, 2013, 7:52 AM

    My wife and I have had this phone number for 15 years or so. She and I both have credit scores well over 800 and have no children or anyone else every living with us with this phone number. ***
    I have a unique last name and if they are grasping for straws looking for someone because someone with the same last name is in debt and I might know them, they need to stop and I will make sure it stops. 1-800-49-9072 is the phone # calling

  • Maria April 24, 2013, 4:40 PM

    They have been calling me from 855-880-6086

  • vicki May 8, 2013, 3:02 PM

    they have called me from several different numbers but today, they called my supervisor from 866-819-3383 and threatened to subpoena me if I didn’t call them back. My supervisor told them she had no idea if i was in or not and to “serve away”. I have told them before on the phone not to call me at work.

    • Donald Petersen May 8, 2013, 3:34 PM

      Vicki : I like your supervisor’s sense of humor (“serve away”). Sounds like he or she understands that the odds of being sued (or served) are very remote. Unfortunately, many consumers do not work for supervisors who are so understanding. In any event, conversations about debt, lawsuits, etc. do not belong in the workplace. I recommend that you consult with a lawyer who has offices in your state about suing the debt collection agency that spoke with your supervisor. Good luck.

  • Amber June 4, 2013, 2:01 AM

    (215) 613-2246 They continue to call me from this number. I live in Oklahoma. They don’t leave messages nor say anything when I do actually answer the call.

  • Tina September 9, 2013, 7:43 PM

    Another number to add for monarch recovery is 1-855-880-6086. Such rudeness!!!!

  • Ms. R. October 10, 2013, 9:55 PM

    Monarch Recovery Management has called my husband regarding a charge made to his Sear’s Card. Says it is past due and has the amount?? How did they get this information from Sears? He has paid this amount in full so it is obviously a scam!! They called before but this time it was on two #s 855-802-1858 and 855 880 6084

  • mike October 31, 2013, 3:01 AM

    866=860-2708 is the number that they use to call my mothers phone twice a day. They are looking for someone whom they feel may live at the address. When I called to complain, Chad the rep, was very short and wanted to know her number so he could put her on their do not call list. I don’t trust them and did not give up the number. Was I correct to do this?

    • Donald Petersen November 2, 2013, 11:21 AM

      Mike – A lawyer would need a lot more information to evaluate what the “best” option is. I recommend that your mother consult with an experienced consumer lawyer who practices law in her state.

  • John February 5, 2014, 8:34 PM

    Recent number they are using as of 2/5/2014 is 866-860-2708 and caller ID shows Monarch Recovery

  • Margaret February 26, 2014, 4:51 PM

    They called me about my niece in law but from an anonymous number…said they were sending investigators to serve her to my home address….said I was listed in the court docs as her direct point of contact…then the lady gave me a call back number for her of 877.519.1656 along qith a case number..which would be their ref number for finding her in their system…I used to be a collector and can tell one a mile off…they totally lied to me the 3 times I called them for information…..process servers serve you not investigators….such idiots

  • sheri March 8, 2014, 9:28 AM

    They called my house this week and this morning from the numbers 1-866-860-2708 and 1-800-640-9072. I missed the call this morning so called back and the man said since you are calling us I need you to give me the last 4 of your ss# and your address. I said what is this for he said I have to give him the two items above and date of birth to pull up my file. He had already asked if my name was sheri ___and I never gave my name. I told him he obviously had my account because he knew my name and I was not giving him any information. I do not even have any thing in collections so I have no idea what this company is about?

  • Steven April 4, 2014, 11:14 AM

    They called me from 866-860-2708.

  • Don K May 27, 2014, 8:02 PM

    They called me from this number.


  • Lisa March 30, 2016, 2:23 PM

    I have been receiving call from Monarch Recovery Management. I have never heard of this company and they want my ss# or birthday.. I don’t give this info out on the phone. The phone # they are calling me from is 855-839-0432.

    • Donald Petersen March 31, 2016, 3:40 PM

      Lisa – I would not provide my SSN or D.O.B. Monarch Recovery is a large, established debt collector. Politely confirm your name and address. They should send you the initial letter which includes your debt validation rights. If you have moved, Monarch may have already sent the letter to an obsolete address. Ask them to confirm who they are in writing. If Monarch is calling you on a cell phone and you do not wish to receive calls on your cell phone tell them exactly that. (You are calling my cell phone. Please do not ever call me on this number again.) (or something very similar.) To learn about protection from cell phone calls, use the search box on this site and search for “cell phone”. I have several educational articles on this site. Good luck.

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